Educational Technology & Information Services

Mauricio Ortega

Chief Technology Officer

Ortega Mauricio (Ext. 592)

Technology Department 760-749-8341 or 760-751-2902 - M-F,  8AM-3:30PM

Educational Technology and Information Services (ETIS) provides technology planning, implementation, support and integration for our schools. Our services are organized into three essential components: Information Systems, Technical Support and Educational Technology. 

Org Chart

Staff

Title

Omar Huerta (Ext. 237)

Systems Administrator

Damon Brown (Ext. 585)

Network/Systems Supervisor

Hanaa Abusalih  (Ext. 227)

Database Specialist

Howard Greaves (Ext. 587)

Computer Technician

Miguel Saldana (Ext. 292)

Helpdesk Technician II

William Stratford (Ext. 389)

Database Systems Technician

Robert Cultrera (Ext. 291)

Computer Technician

Don Yarush (Ext. 584)

Computer Technician

Our Help Desk ticketing system is designed to efficiently address technology-related support requests. Upon submission, each request is routed to the appropriate individual on our team with the necessary expertise to provide timely assistance. Click here for information on setting up the Help Desk Ticketing system.

Information Systems 

Technical Support

Educational Technology

Data Management and Reporting

Data Governance: We ensure the privacy, accuracy, and security of all district data.

State Reporting: We're responsible for submitting important data to state agencies, guaranteeing that our district remains compliant with all regulations.

Report Development: We create easy-to-understand reports, allowing our district to make informed decisions that benefit students, families, and staff.

Network and Systems

Systems Support: We provide assistance for any technology-related issues, ensuring a seamless experience for all users.

Network Management: Our team manages the district's network infrastructure, delivering reliable, secure, and high-speed connectivity for everyone.

Cybersecurity Management: We proactively safeguard our digital environment, protecting the district's valuable information from potential threats.

System Administration: We manage and optimize the district's mobile devices, hardware and software, guaranteeing a smooth and efficient technological experience.

Help Desk: Main Point of contact for all technology issues. The Help Desk can be reached 8:00am to 3:30pm at (760) 749-8341 or by submitting a tech support ticket.  

Device Maintenance: Our technicians maintain the district's technology devices, ensuring they operate effectively and efficiently.

Device Support: We offer support for all district devices, including troubleshooting, repairs, and upgrades to keep your technology running smoothly.

Hardware Support: Our team is here to help with any district supplied hardware-related questions or issues, providing guidance and assistance. This also includes hardware such as phones and security cameras.

Technology Integration: We work in conjunction with site Educational Technology Representatives to support the development of technology, pedagogical practices, and content knowledge, with the goal of merging the three for effective teaching and learning.

Digital Citizenship: Our department promotes responsible and safe use of technology, fostering a culture of respect, empathy, and awareness in the digital world.

We believe that structures of collaboration are key to any organization. Our strength lies in our ability to connect with people and lead a cohesive team of information systems, technical support, and instructional technology educators. We are intentional in our communication, respectful in our interactions, and focused on creating a clear purpose for our efforts, enabling us to build a true community working towards a common vision or outcome.

Until the last moment, until the last child, we serve, we lead, we grow.

Vision

Ensuring a bright technological future for Valley Center - Pauma Unified School District.

Mission

Our mission is to supply the technology and information services needed to fulfill the requirements of the VCPUSD staff and students in order to meet their professional and academic needs now and in the future.

These services include but are not limited to:

  • Ensure the data integrity, operability and reliability of the systems

  • Support instruction through technology

  • Provide, maintain, and support hardware systems, and district licensed software to staff and students

  • Continually improve the performance, security, ease of use, and reliability of campus networks, systems, and services

  • To take ownership of our customers' technical issues until resolved to their satisfaction

  • To provide high-level customer service and technical expertise

  • To respond promptly and positively to all customer inquiries

Values

In order to achieve our mission, the ETIS team shares a common set of values:

  • Integrity

  • Mutual trust and respect

  • Teamwork

  • Strong ethical commitment to perform professionally and responsibly

  • Compassion for all students and staff members of VCPUSD

  • Commitment to communication